Privacy Policy

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Kint Operations (hereinafter referred to as Hotel Kint) respects the privacy of visitors to our website. We guarantee that the information you provide to us will be treated as confidential.

This Privacy Policy applies to products, mobile applications, services, and the website ("Website") (collectively "Services") of Hotel Kint and explains who we are, how we collect, share, and use your personal data, and how you can exercise your privacy rights. We would like to inform you that Hotel Kint is not responsible for the privacy policies of other websites and third parties. By using the Services, you confirm that you agree to the Privacy Policy.

What personal data does Hotel Kint collect and why?

The personal data we may collect from you generally falls into the following categories:

Information you voluntarily provide for certain parts of our Services:

We may ask you to voluntarily provide information; for example, we may ask you for your contact details, such as your full name, phone number, email address, and date of birth, to correspond with you or process and confirm your booking, to register an account with us, to provide the services and information you request, to register your emergency contact person, to subscribe you to our marketing communications, and/or to submit requests for information to us. Additionally, you may need to provide us with billing information (such as a credit card number, cardholder's name, and expiration date) to make a payment.

Special categories of personal data:

In some cases, we may also ask you to provide sensitive personal data to us. Sensitive personal data includes certain types of personal data, such as information about your religion or health. This type of information is considered sensitive and requires additional protection under applicable law. We limit the situations in which we may collect sensitive personal data.

In certain cases, we may be required to process sensitive personal data, including:

Information related to health may be necessary to provide the appropriate accommodation and accessibility or facility needs. Government-issued identification numbers, such as a passport or driver's license number, may be necessary for renting a vehicle or other travel reservations. Other data that you may choose to provide and that may imply or suggest information about religion, health, or other information, such as dietary requirements. The personal data we ask you to provide and the reasons why we ask for it will be explained when we ask you to provide your personal data. With your data, we can keep you informed about our latest and most attractive offers through our email service.

Information we automatically collect:

When you visit our Website, we may automatically collect certain information from the device you are using. In some countries, including countries in the European Economic Area, this information may be considered personal data subject to applicable data protection laws.

In particular, the information we automatically collect may include your IP address, device type, unique device identification number, browser type, broad geographic location (e.g., country or city), and other technical information.

We may also collect information about how your device interacts with our Website, including the pages you have viewed and the links you have clicked. By collecting this information, we gain insight into the visitors to our Website, where they come from, and what content on our Website interests them. We use this information for internal analysis and to improve the quality and relevance of our Website for our visitors. Some of this information may be collected using cookies and similar tracking technologies; more information can be found in the section 'Cookies and similar tracking technologies' below.

Information we obtain from external sources:

From time to time, we may receive personal information about you from external parties, but only where we have checked that these external parties have your consent or where it is otherwise lawful or required to disclose your personal data to us.

In general, we use the personal data we collect from you exclusively for the purposes described in this Privacy Notice or for purposes we explain to you at the time we collect your personal data. However, we may also use your personal data for other purposes that are not incompatible with the purposes we have notified you of (such as for archiving in the public interest, scientific or historical research, or statistical purposes) if and where permitted under applicable data protection laws.

Legal basis for processing personal data (only for visitors from the EEA)

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal data described above depends on the specific personal data and the particular context in which we collect this data.

However, we will normally collect personal data from you only when we have your consent to do so, when we need the personal data to perform a contract with you, or when the processing is in our legitimate interests and does not outweigh your data protection interests or fundamental rights and freedoms.

In some cases, we may also have a legal obligation to collect personal data from you, or we may need the personal data to protect your vital interests or those of someone else. When we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will inform you of this at the relevant time and inform you whether the provision of your personal data is mandatory or not (as well as what the possible consequences are if you do not provide your personal data).

Similarly, if we collect and use your personal data based on our legitimate interests (or those of a third party), we will inform you of these legitimate interests at the relevant time.

If you have any questions about the legal basis for collecting and using your personal data, or if you would like to know more about this, please contact us using the contact information in the section 'Questions and Feedback' below.

How do we use your personal information?

We always inform you why we need your personal data and how we will use this data. Under no circumstances will Hotel Kint make this data available to external parties without your explicit consent, with the exception of:

Companies, external service providers, and partners of our group that provide data processing services to us (such as support or improvement of the functionality and security of our Website or external parties that provide your accommodation), or otherwise process personal data for purposes described in this Privacy Policy or for purposes we have informed you of when we collect your personal data. This includes, among others, the following partners:

  • Mews
  • Mews Payments
  • Cubilis
  • Lightspeed
  • enforcement agency, regulatory or governmental authority, court, or other external party when we believe that disclosure is necessary (i) under applicable law or regulation, (ii) to establish, exercise, or defend our legal rights, or (iii) to protect your vital interests or those of another person; to
  • a potential buyer (and its representatives and advisors) in connection with any proposed purchase, merger, or acquisition of any part of our business, provided that we inform the buyer that your personal data may only be used for the purposes described in this Privacy Policy.

How does Hotel Kint handle data in the event of contests or promotions?

If you respond to a contest or promotion, we will ask for your name, address, and email address. This information will be used in relation to the promotion to inform winners of the contest of their prize and to measure the response to the promotion.

How does Hotel Kint handle security and quality?

We use appropriate technical and organizational measures to protect the quality and integrity of the personal data we collect and process from you. The measures we apply are developed to maintain the proper level of security for the processing of your personal data. Specific measures we apply include the use of firewalls and compliance with PCI requirements.

We handle your information with utmost care. The information you provide to us when booking a trip or subscribing to the newsletter is securely stored in our database.

Data Retention We retain personal data we collect from you when there is an ongoing legitimate business need to do so (e.g., to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When there is no ongoing legitimate business need to process your personal data, we will delete or anonymize your data, or if this is not possible (e.g., because your personal data is stored in backup archives), we will securely and separately store your personal data until deletion is possible.


We collect information for research purposes to gain insights into our customers, so that we can tailor our services accordingly.

We use cookies and similar tracking technologies (collectively "Cookies") to collect and use personal information about you (e.g., for relevant advertisements). We use this information to track how you use the site, create reports on website activity, and offer other services related to website activity and internet usage.

As Hotel Kint uses Google Ads for marketing purposes, you can find more information on how Google is using your personal data, on Google's Privacy & Terms site.


This privacy statement has been adapted to the use of and options on this site. Adjustments and/or changes to this site may result in changes to this privacy statement. Therefore, it is advisable to regularly review this privacy statement.

Newsletter service: adjust or unsubscribe

At the bottom of each email, you will find an option to adjust your data or unsubscribe from the newsletter.

Communication: adjust or unsubscribe

You can contact us at any time if you want to adjust your data or have it removed from our files. You can use the contact information provided below.

Your Data Protection Rights You have the following data protection rights:

You can access, correct, or update your personal data at any time or request its deletion by contacting us using the contact information found in the section 'Questions and Feedback' below. If you are a resident of the European Union, you can also object to the processing of your personal data, request us to restrict the processing of your personal data, or request the portability of your personal data. You can also exercise these rights by contacting us using the contact information provided under 'Questions and Feedback.' You have the right to opt-out of the marketing communications we send you at any time. You can exercise this right by clicking on the 'unsubscribe' link in the marketing emails we send you. To opt-out of other forms of marketing (such as marketing by regular mail or telemarketing), you can also contact us using the contact information provided under 'Questions and Feedback.' Also, if we have collected and processed your personal data with your consent, you can withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data based on other lawful processing grounds than consent. You have the right to file a complaint with a data protection authority regarding our collection and use of your personal data. For more information, please contact your local data protection authority. (Contact details of data protection authorities in the European Economic Area can be found here.) We respond to all requests we receive from individuals seeking to exercise their data protection rights in accordance with applicable data protection laws.

Updating this Privacy Notice

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update this Privacy Policy, we will take appropriate measures to inform you of such updates, in accordance with the scope of the changes we make. If and when required by applicable data protection laws, we will request your consent for any significant changes to the Privacy Policy.